MyAerospace: A Revolution in Digital Transformation

Honeywell Aerospace's Award-Winning Design Simplifies User Experience

MyAerospace was inspired by the need to provide a flexible solution for Honeywell Aerospace's diverse customer base, which includes commercial enterprises and private operations. The design's unique properties lie in its ability to personalize data, providing users with the specific information they need. This enhances clarity and improves the user experience. Furthermore, its responsive framework allows customers to access the website from anywhere in the world, thereby simplifying the process of flight planning and execution.

The realization of MyAerospace involved a four-step process: understanding the need, designing the solution, evaluating its effectiveness, and executing the final design. This methodical approach allowed the design team, led by Kevin Suits and Matthew Solis, to create a responsive website that stands out in the field of web design and digital transformation.

MyAerospace operates on the principles of trust, transparency, and simplicity. It provides an intuitive channel for aerospace customers to perform complex tasks, thereby ensuring smooth operation. The design project, which took place in Phoenix, Arizona, from April 2016 to January 2017, was guided by research conducted in over 25 different countries. This research focused on understanding user needs, identifying process pain points, determining opportunities, and validating conceptual designs.

Despite the challenges posed by the regulated and compliance-centric nature of the aerospace industry, the design team successfully simplified the user experience. MyAerospace processes over 1 billion USD in transactions annually, simplifying complex processes such as ordering and tracking aircraft repairs, managing in-flight connectivity services, and configuring critical software for aircraft platforms. The solution is responsive, allowing access from any device.

The design's success is evident in its recognition by the prestigious A' Design Award, which acknowledges world-class, exceptional, and highly innovative designs. MyAerospace not only represents a significant achievement in web design and digital transformation but also contributes to societal well-being by making flight operations more accessible and efficient.